COLUMBIA Supremo

When your order has shipped, you will receive an email notification from us. To check its status in real time, you can visit the "Tracking Your Parcel" section on our website. Please allow 2-3 days for the tracking information to become available.

If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. Please allow 2-3 day for the tracking information to become available.

For further assistance, please contact us at Here.

You can only cancel your order within 6 hours from purchasing time of the same day.

Our exchange policy is only applicable to defective or wrong item(s) received in your online order and has to be made within 30 days from receiving your order. Please contact email us at Here with the option “I want to make an exchange”. Our customer service team will assist you with the returns process.

• Submit a return request within 30 days of purchase via the returns procedure stated above
• Make a new order

Please note that an exchange is subject to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, giving you a refund via the original payment method, or any other methods at the discretion of charlota-company.

At Charlota-Company, we accept a variety of payment methods for your convenience:

💳 Accepted Payment Methods:

• American Express
• Discover
• MasterCard
• Visa
• PayPal
• Gift Cards

Please Note:

• We do not accept CODs or Merchandise Return Cards.

Important Payment Information:

• Credit cards are charged only when your order is shipped.
• Some debit and bank check cards may show an immediate deduction of funds upon ordering. This is an authorization only, and funds will be collected by Charlota-Company upon shipment.
• For security reasons, your billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not meet these criteria.
• Merchandise Return Cards are valid for in-store purchases only.